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Title
Text copied to clipboard!Hotel Room Attendant
Description
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We are looking for a dedicated and detail-oriented Hotel Room Attendant to join our hospitality team. As a Hotel Room Attendant, you will play a crucial role in ensuring our guests have a comfortable and enjoyable stay. Your primary responsibility will be to maintain the cleanliness and orderliness of guest rooms and public areas. This includes making beds, replenishing linens, cleaning bathrooms, and vacuuming floors. You will also be responsible for reporting any maintenance issues or safety hazards to the appropriate department. The ideal candidate will have a keen eye for detail, excellent time management skills, and a strong commitment to providing exceptional customer service. You should be able to work independently as well as part of a team, and be able to handle a fast-paced work environment. Previous experience in housekeeping or a similar role is preferred but not required, as we provide comprehensive training. If you take pride in your work and enjoy creating a welcoming environment for guests, we encourage you to apply for this position.
Responsibilities
Text copied to clipboard!- Clean and tidy guest rooms according to hotel standards.
- Make beds, change linens, and replenish towels and toiletries.
- Clean bathrooms, including sinks, toilets, and showers.
- Vacuum carpets, sweep and mop floors.
- Dust and polish furniture and fixtures.
- Restock room amenities like coffee, tea, and mini-bar items.
- Report any maintenance issues or safety hazards to the appropriate department.
- Ensure all rooms are cared for and inspected according to standards.
- Respond to guest requests and complaints in a timely and professional manner.
- Maintain a clean and organized housekeeping cart.
- Follow all health and safety regulations.
- Assist with laundry duties as needed.
- Ensure lost and found items are properly logged and stored.
- Collaborate with other hotel staff to ensure a seamless guest experience.
- Adhere to the hotel's policies and procedures.
- Participate in training and development programs.
- Maintain confidentiality of guest information.
- Perform deep cleaning tasks as assigned.
- Assist with special projects or events as needed.
- Provide exceptional customer service to guests.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous housekeeping or cleaning experience preferred.
- Strong attention to detail.
- Excellent time management skills.
- Ability to work independently and as part of a team.
- Good physical stamina and ability to lift heavy items.
- Strong communication skills.
- Ability to handle a fast-paced work environment.
- Flexibility to work various shifts, including weekends and holidays.
- Basic knowledge of cleaning products and techniques.
- Ability to follow instructions and procedures.
- Strong customer service skills.
- Reliable and punctual.
- Ability to maintain confidentiality.
- Positive attitude and strong work ethic.
- Ability to handle guest complaints professionally.
- Willingness to learn and adapt to new tasks.
- Ability to stand for long periods of time.
- Attention to safety and hygiene standards.
- Ability to multitask and prioritize tasks effectively.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in housekeeping or a similar role?
- How do you ensure attention to detail when cleaning guest rooms?
- How do you handle guest complaints or requests?
- Can you provide an example of a time when you went above and beyond for a guest?
- How do you manage your time when you have multiple rooms to clean?
- What do you do if you find a maintenance issue in a guest room?
- How do you ensure you follow health and safety regulations?
- Can you describe a situation where you had to work as part of a team?
- How do you stay motivated during repetitive tasks?
- What steps do you take to ensure guest confidentiality?
- How do you handle working under pressure or in a fast-paced environment?
- What do you do if you find a lost item in a guest room?
- How do you prioritize tasks when you have a busy schedule?
- Can you describe a time when you had to adapt to a new task or procedure?
- How do you ensure your housekeeping cart is organized and stocked?
- What do you enjoy most about working in the hospitality industry?
- How do you handle working on weekends and holidays?
- What strategies do you use to maintain a positive attitude at work?
- How do you ensure you meet the hotel's cleanliness standards?
- Can you describe a time when you had to handle a difficult guest?
